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About Us The Office of the New Brunswick Advocate is dedicated to protecting and promoting the rights of children, youth, vulnerable adults, and older adults. Meet the Advocate ADVOCATE Collapsible text is perfect for longer content like paragraphs and descriptions. It's a great way to give people more information while keeping your layout clean. Link your text to anything, including an external website or a different page. You can set your text box to expand and collapse when people click, so they can read more or less info. Our Team Led by the Advocate, our team includes specialists in public relations, legal affairs, investigations, government relations, community outreach, and individual case advocacy. With dedicated professionals in research, policy, and communications, we work to advance systemic change while providing direct support to individuals. Our work is centered around three key areas: Individual Case Advocacy: Our team of 12 Individual Case Specialists provides direct advocacy and support to individuals, ensuring their rights and needs are recognized and addressed. Systemic Reports and Reviews: Through research, reviews, investigations, and public reporting, we analyze systemic issues and make recommendations to improve laws, policies, and services. Public Relations, Education, and Community Outreach: We engage with communities, service providers, and government to promote awareness of rights and best practices in advocacy. Meet Members of Our Team Gavin Kotze Deputy Advocate, Legal Affairs and Advocacy Services Sarah Wagner Deputy Advocate, Public Affairs Justine Estey Director of Communications and Policy Advocacy Amélie Brutinel Director of Community Outreach Ways We Help Individual Advocacy Systemic Reviews Recommendation Monitoring We develop recommendations based on individual case investigations and systemic reports. These recommendations aim to address complaints about service delivery and promote the rights and interests of the people we support. In April 2022, the Advocate launched a recommendation monitoring process to help influence government decisions. This process allows us to track how authorities respond to our recommendations and ensures we have the data needed to report to the Legislative Assembly. Recommendation Monitoring Process Quick Resolution Many requests can be resolved by providing information, support, and guidance to empower individuals to self-advocate, or other short-term interventions to address issues and barriers. Complex Advocacy Complex advocacy cases arise when issues span multiple systems or resources are lacking. These cases may require in-depth examination of facts, questions to authorities, review of practices, policies, or laws, mediation, case conferences, or formal recommendations. Sometimes when people call us for support, it's because they don’t know how to address a problem they are facing. They may not know their options, who to talk to, or what steps to take. Individual Advocacy at our office falls into two categories. If we notice trends in the advocacy cases we are receiving, we may open a Systemic Advocacy Case and conduct a Systemic Review. The goal of a Systemic Review is to make recommendations aimed at broad change in policy, practice, and legislation. Recommendations can be made to various authorities (such as Departments of Government, Regional Health Authorities, District Education Councils, long-term care facilities). Read our Systemic Reviews Our Mandate The New Brunswick Advocate ensures that the rights of children, youth, vulnerable adults, and older adults are understood, protected, and promoted. We are independent of any department of the New Brunswick Government and operate under the authority of the Child, Youth, and Senior Advocate Act. Read the Act Get a better understanding on the full scope of the Office of the New Brunswick Advocate. Read Online 5 Advocating for Rights 1 Protecting Rights 2 Amplifying Voices 4 Advising Authorities 3 Ensuring Service Access Our History Follow us on social media and stay connected Meet the Advocate Our Team Ways We Help Our Mandate Our History Back to Top

Supporting Vulnerable Adults in New Brunswick Get Help Now How We Help If you are 19 - 64 years old and are living with a physical or mental disability, we advocate for you. We Protect Rights When your rights are being ignored or violated, we step in to help. We Advise Authorities We work with governments and service providers to help them do better when it comes to vulnerable adults. We Help You Overcome Obstacles We work to remove the barriers keeping you from housing, care, and support. We Ensure Your Views Are Heard and Considered We speak up for vulnerable adults — especially those without someone to advocate for them. Learn More Message From the Advocate As part of our mandate, we have the responsibility to look out for vulnerable adults, or adults living with a disability. Kelly Lamrock, New Brunswick Advocate About the Advocate What to Expect We know asking for help isn't easy. Here's how we'll support you - step by step. 1 You reach out to us by phone, message, or email - whatever is easiest for you. 2 A friendly Individual Case Specialist will get back to you within 2 business days to talk more about what’s going on and how we might help. 3 We’ll share information to help you understand your rights and options. If possible, we’ll guide you in speaking up for yourself. 4 If that’s not enough, we can talk to the people or departments involved and help challenge decisions that don’t seem fair. Having trouble accessing services? We are here to help - especially when systems fail or feel overwhelming. Your information will be kept confidential. Contact Us Updates & News Spotlight Reports REPORT Express Lane Investigative Report A report on how a faith-based addictions program jumped the queue during a shortage of services. Read Featured Resources View All Our Resources Frequently Asked Questions Children Friendly General Vulnerable Adults Older Adults Children & Youth What does the Office of the New Brunswick Advocate do? The Advocate works to protect and promote the rights and interests of children, youth, vulnerable adults, and older adults by ensuring their voices are heard and their concerns are addressed. Edited in CMS (FAQ Collection) How can the Advocate help older adults? We assist older adults in resolving issues related to long-term care, healthcare services, housing, elder abuse, and more. Edited in CMS (FAQ Collection) How can the Advocate help vulnerable adults? We assist vulnerable adults in resolving issues related to accessing disability services, healthcare services, housing, abuse, and more. We advocate for fair treatment and respect. Edited in CMS (FAQ Collection) How can the Advocate help children and youth? We assist children and youth in resolving issues related to accessing education, healthcare, mental health services, child protection, and more. We advocate for their rights, fair treatment, and well-being, ensuring their voices are heard and respected. Edited in CMS (FAQ Collection) Who can contact the Office of the New Brunswick Advocate? Anyone can and should contact our office, including individuals affected by a problem or family members, caregivers, government employees, and service providers who want to report a problem faced by someone else. Edited in CMS (FAQ Collection) Is this service confidential? Yes, all information shared with our office is kept confidential, and the Office of the New Brunswick Advocate has legal powers to ensure that all information is protected. Edited in CMS (FAQ Collection) How do I reach out for help? You can reach out to us by phone, email, or by submitting a request through our website. We’ll guide you through the process and let you know the next steps. Edited in CMS (FAQ Collection) What kind of issues can the Advocate help with? We help with issues related to services like healthcare, education, child protection, criminal justice, care for older adults, adult protection, housing, and disability services. Edited in CMS (FAQ Collection) What happens after I contact the Advocate's office? After contacting us, we’ll listen to your concerns, review the situation, and determine how we can assist. We may offer guidance, give advice for you to self-advocate, help resolve the issue, or advocate on your behalf. Edited in CMS (FAQ Collection) Who is the New Brunswick Advocate? Kelly Lamrock has been the New Brunswick Advocate since February 7, 2022. Learn more about him here. Edited in CMS (FAQ Collection) What can't the Advocate do? We don’t provide legal advice, but we can guide you on your rights and connect you with other resources or organizations that can assist you legally. We can't force the government to act or change its decisions; we work to influence decisions by making recommendations, highlighting issues, and advocating for change. Edited in CMS (FAQ Collection) Is the Advocate's office bilingual? Yes, we offer services, support, and resources in both official languages! Edited in CMS (FAQ Collection) What should I do if I am concerned about the care an older adult is receiving? If you’re worried about an older adult's care or rights being violated, contact us. We can look into the situation and help address the problem. Edited in CMS (FAQ Collection) What should I do if I am experiencing discrimination because of my age? If you believe you were experiencing discrimination in any way, contact us so we can learn more about your situation. We will see if we can help, or direct you towards another service that can. Edited in CMS (FAQ Collection) The amount of my financial contribution rate determined by the Department to live in a Nursing Home or a Special Care Home, is too high in relation to my revenue. Can you help? Our office can contact the Department of Social Development and review the reasons your contribution is evaluated at this rate and ask for justification. The Advocate can request that your contribution rate be changed. Edited in CMS (FAQ Collection) My request for repairs or renovations to my home has been refused by The Department of Social Development, can you help? Our office can discuss the matter with the Department, Housing Division, and review the criteria used to deny your request and advocate for a reversal of the decision on your behalf. Edited in CMS (FAQ Collection) What should I do if I am concerned about the care a vulnerable adult is receiving? If you’re worried about a vulnerable adult's care or rights being violated, contact us. We can look into the situation and help address the problem. Edited in CMS (FAQ Collection) What should I do if I am experiencing discrimination because of my disability? Reach out to us. We will ask some questions to learn more about your experience and see if we can help. If we can't, we will direct you to other supports and services. Edited in CMS (FAQ Collection) What should I do if I am concerned about the care a child or youth is receiving? If you’re worried about a child or youth's care or rights being violated, contact us. We can look into the situation and help address the problem. Edited in CMS (FAQ Collection) What is an advocate? An advocate is someone who can speak up and provide a voice for someone else. Edited in CMS (FAQ Collection) Who is the Advocate? The Advocate's name is Kelly Lamrock. Check out this video to learn more about him: Edited in CMS (FAQ Collection) I'm a child or youth - can I contact the office myself? Absolutely! We’re here for you, and you can contact us directly anytime. If you need help, it's also ok to ask an adult you trust to reach out for you or with you. Edited in CMS (FAQ Collection) What can I expect if I contact the Advocate's office? You can expect to connect with someone who will take you seriously and listen to your concerns. There is no need to be nervous or shy to reach out - we're here to help. We will listen to you, ask you some questions to understand your situation, and work with you on a solution. Edited in CMS (FAQ Collection) Will you tell anyone that I reached out to you? No—everything you tell us is private. We will only share information if you are in immediate danger, and we will tell you what we are doing and saying. Edited in CMS (FAQ Collection) How can the Advocate help children and youth? We advocate for the rights, fair treatment and well-being of children and youth, ensuring their voices are heard and respected. Edited in CMS (FAQ Collection) Still have questions? Reach out to us. We are here to help. Remember, there are no wrong questions! Edited in CMS (FAQ Collection) Looking for other supports & services in New Brunswick? Other Supports Edited in CMS (Menu Pages Collection) Follow us on social media and stay connected Subscribe to our Newsletter You'll receive the latest updates on our advocacy efforts, important news, and events that matter to you. Join our community and be the first to know about opportunities to get involved and make a difference. SUBSCRIBE View the April 2024 Newsletter (PDF) Date View (PDF) Date View (PDF) Date View (PDF) Date View (PDF) Date View (PDF) Date View (PDF) Date View (PDF) Date View (PDF) Date View (PDF) Date View (PDF) View Past Newsletters How We Help Message From the Advocate What to Expect Get Help Updates & News FAQ Back to Top

The Office of the NB Advocate ensures that the rights of children, youth, older adults, and vulnerable adults are understood, protected, and promoted. We advocate for your rights. Get Help Now For those under 19 years old Children & Youth For those 19 - 64 years old living with a disability Vulnerable Adults For those 65 years and older Older Adults Message From the Advocate I act on behalf of all the elected people to make sure that the government bureaucracy treats people fairly, that it gets them the services they need, and that it delivers on exactly the things that you deserve. Kelly Lamrock, New Brunswick Advocate About the Advocate Updates & News Spotlight Reports Newsroom REPORT How It All Broke Five Central Governance Flaws that negatively impact social programs & deprive New Brunswickers of service Read Featured Reports View All Our Reports Latest News Lorem ipsum dolor sit amet, consectetur adipiscing elit in sed dui nibh. Sed ut rutrum turpis sit amen consectetur... Category Featured Lorem ipsum dolor sit amet, consectetur adipiscing elit in sed dui nibh. Sed ut rutrum turpis sit amen consectetur... Category Featured Lorem ipsum dolor sit amet, consectetur adipiscing elit in sed dui nibh. Sed ut rutrum turpis sit amen consectetur... Category Featured Lorem ipsum dolor sit amet, consectetur adipiscing elit in sed dui nibh. Sed ut rutrum turpis sit amen consectetur... Category Featured Lorem ipsum dolor sit amet, consectetur adipiscing elit in sed dui nibh. Sed ut rutrum turpis sit amen consectetur... Category Featured Lorem ipsum dolor sit amet, consectetur adipiscing elit in sed dui nibh. Sed ut rutrum turpis sit amen consectetur... Category Featured Lorem ipsum dolor sit amet, consectetur adipiscing elit in sed dui nibh. Sed ut rutrum turpis sit amen consectetur... Category Featured Show more How We Help We advocate for the protection of rights and interests of children, youth, older adults, and vulnerable adults in New Brunswick, ensuring their voices are heard and considered. Learn More 5 Advocating for Rights 1 Protecting Rights 2 Amplifying Voices 4 Advising Authorities 3 Ensuring Service Access Contact Us 1-833-453-8653 advocate-defenseur@gnb.ca Fill out our online contact form. Stay in Touch Follow us on social media to keep up to date with current publications and events. More Resources Get answers and learn about New Brunswick services on our Supports & FAQ page. Subscribe to our Newsletter You'll receive the latest updates on our advocacy efforts, important news, and events that matter to you. Join our community and be the first to know about opportunities to get involved and make a difference. SUBSCRIBE View the April 2024 Newsletter (PDF) Date View (PDF) Date View (PDF) Date View (PDF) Date View (PDF) Date View (PDF) Date View (PDF) Date View (PDF) Date View (PDF) Date View (PDF) Date View (PDF) View Past Newsletters

Message From the Advocate As we age, we sometimes need to rely on the government a little more. That's why we're here - to make sure that older adults are treated fairly and get all the services they deserve. Kelly Lamrock, New Brunswick Advocate About the Advocate What to Expect We know asking for help isn't easy. Here's how we'll support you - step by step. 1 You reach out to us by phone, message, or email - whatever is easiest for you. 2 A friendly Individual Case Specialist will get back to you within 2 business days to talk more about what’s going on and how we might help. 3 We’ll share information to help you understand your rights and options. If possible, we’ll guide you in speaking up for yourself. 4 If that’s not enough, we can talk to the people or departments involved and help challenge decisions that don’t seem fair. Having trouble accessing services? We are here to help - especially when systems fail or feel overwhelming. Your information will be kept confidential. Contact Us Updates & News Spotlight Reports REPORT What We All Want Systemic Review A systemic review of long-term care in New Brunswick and the Advocate's recommendations for improvement. Read Featured Resources View All Our Reports Frequently Asked Questions Children Friendly General Vulnerable Adults Older Adults Children & Youth What does the Office of the New Brunswick Advocate do? The Advocate works to protect and promote the rights and interests of children, youth, vulnerable adults, and older adults by ensuring their voices are heard and their concerns are addressed. Edited in CMS (FAQ Collection) How can the Advocate help older adults? We assist older adults in resolving issues related to long-term care, healthcare services, housing, elder abuse, and more. Edited in CMS (FAQ Collection) How can the Advocate help vulnerable adults? We assist vulnerable adults in resolving issues related to accessing disability services, healthcare services, housing, abuse, and more. We advocate for fair treatment and respect. Edited in CMS (FAQ Collection) How can the Advocate help children and youth? We assist children and youth in resolving issues related to accessing education, healthcare, mental health services, child protection, and more. We advocate for their rights, fair treatment, and well-being, ensuring their voices are heard and respected. Edited in CMS (FAQ Collection) Who can contact the Office of the New Brunswick Advocate? Anyone can and should contact our office, including individuals affected by a problem or family members, caregivers, government employees, and service providers who want to report a problem faced by someone else. Edited in CMS (FAQ Collection) Is this service confidential? Yes, all information shared with our office is kept confidential, and the Office of the New Brunswick Advocate has legal powers to ensure that all information is protected. Edited in CMS (FAQ Collection) How do I reach out for help? You can reach out to us by phone, email, or by submitting a request through our website. We’ll guide you through the process and let you know the next steps. Edited in CMS (FAQ Collection) What kind of issues can the Advocate help with? We help with issues related to services like healthcare, education, child protection, criminal justice, care for older adults, adult protection, housing, and disability services. Edited in CMS (FAQ Collection) What happens after I contact the Advocate's office? After contacting us, we’ll listen to your concerns, review the situation, and determine how we can assist. We may offer guidance, give advice for you to self-advocate, help resolve the issue, or advocate on your behalf. Edited in CMS (FAQ Collection) Who is the New Brunswick Advocate? Kelly Lamrock has been the New Brunswick Advocate since February 7, 2022. Learn more about him here. Edited in CMS (FAQ Collection) What can't the Advocate do? We don’t provide legal advice, but we can guide you on your rights and connect you with other resources or organizations that can assist you legally. We can't force the government to act or change its decisions; we work to influence decisions by making recommendations, highlighting issues, and advocating for change. Edited in CMS (FAQ Collection) Is the Advocate's office bilingual? Yes, we offer services, support, and resources in both official languages! Edited in CMS (FAQ Collection) What should I do if I am concerned about the care an older adult is receiving? If you’re worried about an older adult's care or rights being violated, contact us. We can look into the situation and help address the problem. Edited in CMS (FAQ Collection) What should I do if I am experiencing discrimination because of my age? If you believe you were experiencing discrimination in any way, contact us so we can learn more about your situation. We will see if we can help, or direct you towards another service that can. Edited in CMS (FAQ Collection) The amount of my financial contribution rate determined by the Department to live in a Nursing Home or a Special Care Home, is too high in relation to my revenue. Can you help? Our office can contact the Department of Social Development and review the reasons your contribution is evaluated at this rate and ask for justification. The Advocate can request that your contribution rate be changed. Edited in CMS (FAQ Collection) My request for repairs or renovations to my home has been refused by The Department of Social Development, can you help? Our office can discuss the matter with the Department, Housing Division, and review the criteria used to deny your request and advocate for a reversal of the decision on your behalf. Edited in CMS (FAQ Collection) What should I do if I am concerned about the care a vulnerable adult is receiving? If you’re worried about a vulnerable adult's care or rights being violated, contact us. We can look into the situation and help address the problem. Edited in CMS (FAQ Collection) What should I do if I am experiencing discrimination because of my disability? Reach out to us. We will ask some questions to learn more about your experience and see if we can help. If we can't, we will direct you to other supports and services. Edited in CMS (FAQ Collection) What should I do if I am concerned about the care a child or youth is receiving? If you’re worried about a child or youth's care or rights being violated, contact us. We can look into the situation and help address the problem. Edited in CMS (FAQ Collection) What is an advocate? An advocate is someone who can speak up and provide a voice for someone else. Edited in CMS (FAQ Collection) Who is the Advocate? The Advocate's name is Kelly Lamrock. Check out this video to learn more about him: Edited in CMS (FAQ Collection) I'm a child or youth - can I contact the office myself? Absolutely! We’re here for you, and you can contact us directly anytime. If you need help, it's also ok to ask an adult you trust to reach out for you or with you. Edited in CMS (FAQ Collection) What can I expect if I contact the Advocate's office? You can expect to connect with someone who will take you seriously and listen to your concerns. There is no need to be nervous or shy to reach out - we're here to help. We will listen to you, ask you some questions to understand your situation, and work with you on a solution. Edited in CMS (FAQ Collection) Will you tell anyone that I reached out to you? No—everything you tell us is private. We will only share information if you are in immediate danger, and we will tell you what we are doing and saying. Edited in CMS (FAQ Collection) How can the Advocate help children and youth? We advocate for the rights, fair treatment and well-being of children and youth, ensuring their voices are heard and respected. Edited in CMS (FAQ Collection) Still have questions? Reach out to us. We are here to help. Remember, there are no wrong questions! Edited in CMS (FAQ Collection) Looking for other supports & services in New Brunswick? Other Supports Edited in CMS (Menu Pages Collection) Follow us on social media and stay connected Subscribe to our Newsletter You'll receive the latest updates on our advocacy efforts, important news, and events that matter to you. Join our community and be the first to know about opportunities to get involved and make a difference. SUBSCRIBE View the April 2024 Newsletter (PDF) Date View (PDF) Date View (PDF) Date View (PDF) Date View (PDF) Date View (PDF) Date View (PDF) Date View (PDF) Date View (PDF) Date View (PDF) Date View (PDF) View Past Newsletters Supporting Older Adults in New Brunswick Get Help Now How We Help If you are 65 years of age or older, we advocate for you. We Protect Rights We step in when your rights are ignored — especially if you feel unsafe, dismissed, or treated unfairly. We Advise Authorities We work with governments and service providers to help them do better when it comes to older adults. We Help You Overcome Obstacles We help remove barriers to the services you’re entitled to as you age. We Ensure Your Views Are Heard and Considered We speak out with and for older adults — especially those who feel alone or unheard. Learn More How We Help Message From the Advocate What to Expect Get Help Updates & News FAQ Back to Top

Supporting Children & Youth in New Brunswick Get Help Now How We Help We Protect Rights We respond when a young person’s rights are being ignored or violated — at home, in care, at school, or in the community. We Amplify Voices We provide advice to government departments, schools, health authorities, care providers, and others to improve how they treat and support children and youth. We Ensure Service Access We help make sure young people get the services they need and are entitled to — whether that’s health care, education, protective care or any other service. We Advise Authorities We make sure children and youth are heard in decisions that affect them — especially when others speak over or for them. Learn More Message From the Advocate Children and Youth need someone on their side to ensure they get treated fairly. Kelly Lamrock, New Brunswick Advocate About the Advocate What to Expect We know asking for help isn't easy. Here's how we'll support you - step by step. 1 You reach out to us by phone, message, or email - whatever is easiest for you. 2 A friendly Individual Case Specialist will get back to you within 2 business days to talk more about what’s going on and how we might help. 3 We’ll share information to help you understand your rights and options. If possible, we’ll guide you in speaking up for yourself. 4 If that’s not enough, we can talk to the people or departments involved and help challenge decisions that don’t seem fair. Having trouble accessing services? We are here to help - especially when systems fail or feel overwhelming. Your information will be kept confidential. Contact Us Updates & News Spotlight Reports REPORT Children Cut First The Office of the New Brunswick Advocate publishes the first installment of its 2025-26 budget review, concerning funding for child welfare services. Read Featured Resources View All Our Reports Frequently Asked Questions Children Friendly General Vulnerable Adults Older Adults Children & Youth What does the Office of the New Brunswick Advocate do? The Advocate works to protect and promote the rights and interests of children, youth, vulnerable adults, and older adults by ensuring their voices are heard and their concerns are addressed. Edited in CMS (FAQ Collection) How can the Advocate help older adults? We assist older adults in resolving issues related to long-term care, healthcare services, housing, elder abuse, and more. Edited in CMS (FAQ Collection) How can the Advocate help vulnerable adults? We assist vulnerable adults in resolving issues related to accessing disability services, healthcare services, housing, abuse, and more. We advocate for fair treatment and respect. Edited in CMS (FAQ Collection) How can the Advocate help children and youth? We assist children and youth in resolving issues related to accessing education, healthcare, mental health services, child protection, and more. We advocate for their rights, fair treatment, and well-being, ensuring their voices are heard and respected. Edited in CMS (FAQ Collection) Who can contact the Office of the New Brunswick Advocate? Anyone can and should contact our office, including individuals affected by a problem or family members, caregivers, government employees, and service providers who want to report a problem faced by someone else. Edited in CMS (FAQ Collection) Is this service confidential? Yes, all information shared with our office is kept confidential, and the Office of the New Brunswick Advocate has legal powers to ensure that all information is protected. Edited in CMS (FAQ Collection) How do I reach out for help? You can reach out to us by phone, email, or by submitting a request through our website. We’ll guide you through the process and let you know the next steps. Edited in CMS (FAQ Collection) What kind of issues can the Advocate help with? We help with issues related to services like healthcare, education, child protection, criminal justice, care for older adults, adult protection, housing, and disability services. Edited in CMS (FAQ Collection) What happens after I contact the Advocate's office? After contacting us, we’ll listen to your concerns, review the situation, and determine how we can assist. We may offer guidance, give advice for you to self-advocate, help resolve the issue, or advocate on your behalf. Edited in CMS (FAQ Collection) Who is the New Brunswick Advocate? Kelly Lamrock has been the New Brunswick Advocate since February 7, 2022. Learn more about him here. Edited in CMS (FAQ Collection) What can't the Advocate do? We don’t provide legal advice, but we can guide you on your rights and connect you with other resources or organizations that can assist you legally. We can't force the government to act or change its decisions; we work to influence decisions by making recommendations, highlighting issues, and advocating for change. Edited in CMS (FAQ Collection) Is the Advocate's office bilingual? Yes, we offer services, support, and resources in both official languages! Edited in CMS (FAQ Collection) What should I do if I am concerned about the care an older adult is receiving? If you’re worried about an older adult's care or rights being violated, contact us. We can look into the situation and help address the problem. Edited in CMS (FAQ Collection) What should I do if I am experiencing discrimination because of my age? If you believe you were experiencing discrimination in any way, contact us so we can learn more about your situation. We will see if we can help, or direct you towards another service that can. Edited in CMS (FAQ Collection) The amount of my financial contribution rate determined by the Department to live in a Nursing Home or a Special Care Home, is too high in relation to my revenue. Can you help? Our office can contact the Department of Social Development and review the reasons your contribution is evaluated at this rate and ask for justification. The Advocate can request that your contribution rate be changed. Edited in CMS (FAQ Collection) My request for repairs or renovations to my home has been refused by The Department of Social Development, can you help? Our office can discuss the matter with the Department, Housing Division, and review the criteria used to deny your request and advocate for a reversal of the decision on your behalf. Edited in CMS (FAQ Collection) What should I do if I am concerned about the care a vulnerable adult is receiving? If you’re worried about a vulnerable adult's care or rights being violated, contact us. We can look into the situation and help address the problem. Edited in CMS (FAQ Collection) What should I do if I am experiencing discrimination because of my disability? Reach out to us. We will ask some questions to learn more about your experience and see if we can help. If we can't, we will direct you to other supports and services. Edited in CMS (FAQ Collection) What should I do if I am concerned about the care a child or youth is receiving? If you’re worried about a child or youth's care or rights being violated, contact us. We can look into the situation and help address the problem. Edited in CMS (FAQ Collection) What is an advocate? An advocate is someone who can speak up and provide a voice for someone else. Edited in CMS (FAQ Collection) Who is the Advocate? The Advocate's name is Kelly Lamrock. Check out this video to learn more about him: Edited in CMS (FAQ Collection) I'm a child or youth - can I contact the office myself? Absolutely! We’re here for you, and you can contact us directly anytime. If you need help, it's also ok to ask an adult you trust to reach out for you or with you. Edited in CMS (FAQ Collection) What can I expect if I contact the Advocate's office? You can expect to connect with someone who will take you seriously and listen to your concerns. There is no need to be nervous or shy to reach out - we're here to help. We will listen to you, ask you some questions to understand your situation, and work with you on a solution. Edited in CMS (FAQ Collection) Will you tell anyone that I reached out to you? No—everything you tell us is private. We will only share information if you are in immediate danger, and we will tell you what we are doing and saying. Edited in CMS (FAQ Collection) How can the Advocate help children and youth? We advocate for the rights, fair treatment and well-being of children and youth, ensuring their voices are heard and respected. Edited in CMS (FAQ Collection) Still have questions? Reach out to us. We are here to help. Remember, there are no wrong questions! Edited in CMS (FAQ Collection) Looking for other supports & services in New Brunswick? Other Supports Edited in CMS (Menu Pages Collection) Follow us on social media and stay connected Subscribe to our Newsletter You'll receive the latest updates on our advocacy efforts, important news, and events that matter to you. Join our community and be the first to know about opportunities to get involved and make a difference. SUBSCRIBE View the April 2024 Newsletter (PDF) Date View (PDF) Date View (PDF) Date View (PDF) Date View (PDF) Date View (PDF) Date View (PDF) Date View (PDF) Date View (PDF) Date View (PDF) Date View (PDF) View Past Newsletters Visit Our Child-Friendly Site Visit Now How We Help Message From the Advocate What to Expect Get Help Updates & News FAQ Back to Top

Overview Community Spotlights Networking Hub Resources Overview What are Child-Friendly Communities? Child Friendly Communities are places where children’s rights, voices, and well-being are prioritized in local decision-making. Through child-focused policies, programs, and partnerships, municipalities play a vital role in creating safe and inclusive spaces where all young people are heard and valued. Achieving this vision requires strong collaboration between municipalities, families, schools, service providers, and, most importantly, young people themselves. Show leadership Strengthen your community Children and youth at the heart of local decision-making Make a lasting impact Why are Child-Friendly Communities Needed? Children and youth today are growing up in the midst of an epidemic of loneliness and a mental health crisis that many have never experienced before and are often left out of the decisions that shape their lives. A Child Friendly Community recognizes that it takes a village to raise a child and ensures that children and youth are involved in the conversations and decisions that shape their neighbourhoods, services and futures. Formal commitment to children and youth well-being. Recognition as a leader in advancing children and youth rights. Stronger community partnerships and collaboration. United civic action around child and youth development and shared responsibility. Dedication to ensuring the participation of unrepresented children and youth. Inclusive public policies shaped by the voices of young people. Community pride and belonging, helping to retain and attract families. Benefits of Becoming a Child-Friendly Community

We're diving deep into an exciting initiative, “Right Thing, Right Now!” to strengthen the bond between government and non-profits! This initiative is informed by the key areas for improvement outlined in our "How It All Broke" report. Our mission? To develop innovative solutions and actionable recommendations that empower both sectors to collaborate effectively and achieve shared goals. Together, we aim to create a sustainable, impactful model that truly meets the needs of communities across New Brunswick. We want to get to know your organization a bit better, and this consultation will help us paint a better picture of the not-for-profit landscape in New Brunswick. Everything you share is completely confidential. We’ll combine your responses with others to protect your anonymity, and if we use any quotes, they’ll be de-identified to ensure privacy. You can download a bilingual .docx or .pdf version of the consultation below. Fill it out on your own time, save your responses, and then copy and paste your answers into the form on this page (below). Download | Télécharger .docx Download | Télécharger .pdf Right Thing, Right Now Discussion Paper Learn more about the goals of the initiative. This paper serves as the foundation for the consultations. Read Lire How It All Broke Learn more about the five core governance failures that are negatively impacting social programs and depriving New Brunswickers of services. Read Lire Consultations "Right Thing, Right Now!" Consultation Submission Form First name* Last name* Email* Position* 1. What is the primary focus of your organization?* Education Health Environment Disability Children and youth Vulnerable adults Recreation and sport Housing Arts and culture Other 2. How many years has your organization been operating in New Brunswick? * 3a. What is the total number of staff employed by your organization?* 3b. What is the total number of volunteers within your organization? * 4. Which regions or communities does your organization primarily serve?* Please elaborate. 5. Where do referrals for your program most often come from?* Front line / Social work Schools Partners Other not-for-profits Self-referrals Other 6. What are your main sources of funding? * Government grants Private donations Fundraising Fee-for-service Partnerships Other Check all that apply. 7. How effective do you find government supports for non-profits? * Not at all effective (inadequate or unhelpful support) Slightly effective (support exists but is limited in scope or impact) Moderately effective (support is somewhat helpful but there is room for improvement) Very effective (support is strong and meets most needs) Extremely effective (support is exceptional and fully addresses all needs) 8. How easy is it to navigate government processes for funding or partnerships?* Very difficult Difficult Neutral Easy Very easy 9. How confident are you in your organizations ability to sustain services over the next 5 years? * Not at all confident Slightly confident Moderately confident Confident Very confident Building Effective Partnerships How can government better coordinate with non-profits to address community needs?* What challenges or barriers are limiting the effectiveness of government and non-profit collaboration?* What aspects of current government and non-profit partnerships are working well?* Enhancing Service Delivery What unique strengths does the non-profit sector offer in delivering services in New Brunswick?* Which services could non-profits deliver more effectively at the local level?* Measuring Success How can the impact of non-profits be evaluated without adding excessive administrative work?* What indicators should be used to ensure programs are accountable and effective? * Ensuring Sustainability What resources and capacities are essential for non-profits to deliver high-quality, sustainable services? * What strategies can ensure long-term sustainability of non-profit initiatives after grants or initial funding have ended? * Submit

The Three Challenges Overview Cycle Current Challenges Past Challenges Overview What is the Three Challenges Initiative? The Three Challenges Initiative was launched in 2024 in response to the 2023 State of the Child Report, which identified key issues affecting New Brunswick’s children and youth The initiative is designed to: Explore and document challenges through Challenge Papers Convene stakeholders, experts, and community members for forums and workshops Develop actionable solutions in Call to Action Reports Maintain focus on past challenges by periodically monitoring report recommendations What is the Three Challenges Initiative? The Three Challenges Initiative was launched in 2024 in response to the 2023 State of the Child Report, which identified key issues affecting New Brunswick’s children and youth The initiative is designed to: Explore and document challenges through Challenge Papers Convene stakeholders, experts, and community members for forums and workshops Develop actionable solutions in Call to Action Reports Maintain focus on past challenges by periodically monitoring report recommendations

Our Partners Collaboration is at the heart of what we do. The Centre for Best Practices is proud to partner with: About Our Role in Advocacy Our work is grounded in: Research and data analysis to understand issues at their root Consultation with experts and stakeholders to explore solutions Collaboration with non-profits, the business community, government, and those with lived experience By integrating these elements, we create actionable policy recommendations that are both practical and impactful for short term and long-term implementation. The Centre for Best Practices is dedicated to addressing systemic challenges from an upstream perspective, meaning we focus on preventing problems before they escalate. Meet the Team Executive Director Amber Bishop A native of Fredericton, Amber left her hometown—the city of stately elms—to pursue studies and a career in opera. This beautiful international journey was interrupted by the tragic events of 9/11, prompting her to return home and study Education at the University of New Brunswick. After 15 years as a music teacher and principal of K-12 schools, Amber was seconded to the Department of Education and Early Childhood Development, where she had the privilege of serving educators and students in the anglophone school system. Currently, Amber is a doctoral student at the University of Western Ontario, focusing on the recruitment and retention of racialized educators. She also holds the role of Executive Director at the Centre for Best Practices, a new initiative within the Office of the New Brunswick Advocate. It is a tremendous honor for her to continue serving the people of New Brunswick while raising her beautiful daughter in the city she loves. Research & Policy Analyst Lesleigh Kraft Born in Melbourne to American immigrants, Lesleigh used her native Hawaiʻian roots to swap hemispheres at 18, heading to the University of Hawaiʻi at Mānoa. Global chaos nudged her back to Australia, where she earned degrees in developmental psychology, science philosophy, and botany. A sharp left turn into marine biology led to a master’s, then research gigs on everything from invasive seaweed to malaria parasites to omega-3-packed algae. In 2010, she landed in Fredericton for a PhD and stayed in the Maritimes. Along the way, Lesleigh’s worn many hats—non-profit worker, union exec, legal assistant, beer canning ops lead, and marine science researcher. Since 2023, she’s been bringing that eclectic energy to the NB Office of the Child, Youth & Seniors Advocate and the Centre for Best Practices as a research and policy analyst. Our Purpose Vision A society where collaboration among governments, communities, organizations, and those with lived experience leads to policy solutions that improve the well-being of children, youth, and older adults. Mission To promote best practices and support the creation of effective policy solutions for children, youth, and older adults through research and community collaboration. Values Innovative thinking: We seek forward-thinking approaches to persistent challenges. Evidence- and rights-based decision-making: Our advocacy and recommendations are informed by the latest research and guided by a commitment to fundamental rights, ensuring fair and effective policies. Collaboration and action: We engage a wide range of partners to translate research into real-world solutions, driving meaningful and lasting change for communities. Our Strategic Plan is focused on four key pillars. Advocacy and Outreach Elevate voices of children, youth, and vulnerable populations by engaging key partners for policy change. Research and Data-Driven Insights Lead and support evidence- and rights-based research initiatives to drive informed policy development. Multi-Sector Collaboration Strengthen multisector collaboration to address critical challenges and co-design solutions. Knowledge Transfer and Best Practices Establish a central hub for sharing research, promoting best practices, and fostering collective learning.

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Contact Get in Touch First name* Last name Email* Message* Submit Mailing Address PO Box 6000 Fredericton, NB, E3B 5H1 Email amber.bishop@gnb.ca Phone 506-440-1057

Publications & Resources Featured April 25, 2025 View Document A Challenge Paper on civics education in New Brunswick. Empowering Citizens: The Case for Rethinking Civics Education Document Featured February 20, 2025 View Document A Challenge Paper on early years literacy in New Brunswick. What Does It Cost When a Child Cannot Read? Document Featured November 1, 2024 View Document A guidebook for provide information and support to members of the legislative assembly. Guidebook for Members of the Legislative Assembly Document Featured April 24, 2025 View Document The Office of the New Brunswick Advocate publishes the first installment of its 2025-26 budget review, concerning funding for child welfare services Children Cut First: Installment 1 Document Featured July 13, 2023 View Document Seniors’ Advocate Recommendation Monitoring Report for “He Deserved Better” investigation. He Deserved Better - Recommendation Monitoring Document Featured March 13, 2024 View Document Literature review of New Brunswick's long-term care system that informed the What We All Want report Literature Review - Long Term Care System in New Brunswick Document Featured March 13, 2024 View Document A Review and an Urgent Proposal for Change in New Brunswick's Long Term Care System What We All Want Document Featured March 11, 2024 View Document This report identifies five core governance failures across multiple departments that are negatively impacting social programs and depriving New Brunswickers of services. How It All Broke Document Featured May 31, 2024 View Document Legal guidance memorandum on the rights of students with disability in the context of inclusive education in New Brunswick Legal Guidance Memorandum - Inclusive Education Document Featured December 2, 2024 View Document More than three years after the publication of No Child Left Behind, the Advocate's Office asked the relevant authorities to report on the actions taken and the progress made. This report presents the recommendations along with the Advocate's comments and scoring. No Child Left Behind: Recommendation Monitoring Report Document Featured December 3, 2024 View Document A report on how a faith-based addictions program jumped the queue during a shortage of services Express Lane Document Featured December 9, 2024 View Document A report on how school seclusion rooms became accepted practice outside the law Isolated - School Seclusion Rooms Document Hide Filter Sort by: Showing 0 of 0 resources Archive Current Child-Friendly Communities Centre for Best Practices All Viewing 0 of 0 resources Load more resources